When registering an account or placing an order,‌ please kindly ‌check and confirm‌ that your email address is spelled correctly, and also ensure your mailbox has ‌available space‌ for new emails. Additionally, please check if our emails were mistakenly filtered into your spam folder.
‌If you have verified all the above and still haven't received the email,‌ please feel free to contact us via WhatsApp.
WA: +8618817517459

Once your payment is successfully processed, your order will typically be shipped within 1-3 business days. If your order includes a packing video, the shipment will be dispatched within 5-10 business days.

Once your package is shipped, it will begin its international journey. Typically, delivery may take ‌10-18 business days‌ due to customs processing and local postal services. Additionally, if you purchase a packing video with your lucky scoop order, the estimated time of delivery may take 5-10 business days more approximately. After your payment is confirmed, we will arrange the shipment ASAP, and you will receive a ‌tracking number‌ to monitor the logistics progress of the package in real-time.

Order Tracking Instructions‌

‌1. Automatic Notification‌
Upon successful payment and shipment, you will receive a confirmation email containing your ‌tracking number‌ and estimated delivery time-frame.

‌2. Manual Tracking Options‌
You may also check your order status through the following methods:

Website Homepage‌:

Click the ‌"Orders Tracking"‌ button in the top navigation menu

‌Order Details Page‌:

After logging into your account, access "My Orders" for real-time updates

‌3. Additional Support‌
If you have not received the confirmation email or encountered any tracking discrepancies, please feel free to contact our Customer Service team (contact information provided below).

Using the Google Chrome browser usually resolves most payment issues. Paying directly with PayPal is also smoother and more convenient. If you choose to pay by credit or debit card, please kindly note that some card types may not be fully compatible with PayPal (our payment processor), which may cause payment failures. Trying a different card often fixes the problem. Please always protect your personal and financial information carefully, and stay alert against potential fraud. Please feel free to contact us if you are unsure about anything^^